Floss is the emotional intelligence layer for dental care. We match patients with dentists based on what search engines can't show you: who's good with anxiety, who's judgment-free, who offers payment plans, who has evening appointments. You answer 7 questions about what's holding you back (takes 90 seconds), and Match EQ® ranks dentists by how well they're equipped to handle YOUR specific barriers. Not just location and stars. Emotional fit.
Match EQ® is our matching algorithm that measures emotional intelligence fit between patients and dentists. When you tell us what's holding you back: anxiety, embarrassment, cost worries, needing clear communication, finding time, wanting to feel comfortable - Match EQ® analyses which dentists are best equipped to handle your specific situation. Each dentist gets a fit score based on how well they match YOUR needs. The higher the score, the better the fit.
Not yet. We're currently working with private practices only. We'd love to include NHS dentists in the future, for now, we're focusing on private dentists who can offer the flexibility and specialized care that Match EQ® identifies. If you need NHS care, NHS Choices (nhs.uk) is still the best place to search for availability
Once you see your matched dentists: 1. Click on any dentist profile to see more details 2. Review their emotional intelligence strengths, practice photos, and approach 3. Click "Book Appointment" 4. Choose your preferred date/time 5. Confirm your booking You'll receive a confirmation email, and the practice will contact you to confirm details. Simple as that.
Yes. You can manage your appointments by contacting Floss or your practice directly. Please give at least 24 hours notice if you need to cancel—it helps the practice manage their schedule and helps other patients get appointments.
We partner with dental practices that meet our quality standards and are willing to share detailed information about their approach, specialisations, and practice environment. Every dentist on Floss: - Is fully registered with the General Dental Council (GDC) - Has provided detailed information about their approach to patient care - Has been assessed on emotional intelligence factors - Is committed to transparent communication with patients We're selective. We'd rather have fewer dentists who are genuinely great matches than hundreds of profiles with no meaningful differentiation.
Every dentist profile shows their strengths in areas that actually matter to patients, we have analysed and assessed every dentist against our 6 Emotional Intelligence pillars. These aren't random—they're based on how the dentist scores on Match EQ® factors and feedback from their practice.
You're not locked in. The match is a recommendation, not a commitment. If you see your list matched dentists and none feel right—you can: - Adjust your filters (specialisation, gender, availability) - See more details on each dentist before booking - Try answering the questions differently to see different results After your appointment, if it wasn't a good fit, let us know. Your feedback helps us improve the matching for everyone.
Yes. Your privacy and security are our top priorities. We: - Use industry-standard encryption for all data - Comply with UK GDPR and data protection regulations - Never sell your personal information to third parties - Only share your contact details with dentists you choose to book with - Store your data securely on UK-based servers You can read our full Privacy Policy at https://floss-dental.co.uk/privacy_policy or email info@floss-dental.co.uk with questions.
Dentists only see information about you if you book an appointment with them. When you book, they see: - Your name - Your contact details (phone/email) - The type of appointment you're booking - Any specific needs you've mentioned (e.g., "I'm anxious about treatment") They do NOT see: - Your full Match EQ® answers - Your fit scores with other dentists - Your browsing history on Floss
We're here to help Email us: info@floss-dental.co.uk We read everything and reply to everyone (usually within 24 hours). Whether you have: - Questions about how matching works - Technical issues with the platform - Feedback about your experience - Suggestions for improvement Just email us. We're a small team and we're genuinely listening.
If a dentist needs to cancel, we'll help you: - Reschedule with the same dentist, or - Book with another highly-matched dentist from your results We'll make it as smooth as possible. Cancellations are rare, but if it happens, we've got you covered.
If a dentist cancels, we’ll notify you immediately and work with you to reschedule with another top-rated dentist who meets your criteria. We strive to make any changes as smooth as possible.
Absolutely! If you know a great dentist or dental practice in South London who should be on Floss, email us at info@floss-dental.co.uk with: - Their practice name - Location - Why you think they'd be a good fit We're always looking for dentists who prioritise emotional intelligence and patient care.
Not yet. Floss currently works on desktop and mobile browsers (smartphone, tablet, laptop). We're focusing on getting the matching right before building a dedicated app. For now, just visit floss-dental.co.uk on any device.
Yes! We're starting in South East London (our community), but we have plans to expand across London and eventually the UK. The timeline depends on how well we serve our first 100 families in Kidbrooke, Blackheath, Eltham, Lee, and Hither Green. Want us in your area? Email info@floss-dental.co.uk and we'll add you to our expansion waitlist.
